Privacy Policy

At XOX96 Casino, we value the trust and loyalty of our players. Protecting your personal data is a priority, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what options you have when using our website and services.

Please read this policy carefully. By accessing or using XOX96 Casino, you agree to the practices described in this Privacy Policy.

Data Processing

This Privacy Policy outlines XOX96 Casino’s approach to processing personal data in line with applicable gambling compliance requirements. We process personal information to provide access to our games and services, manage accounts and transactions, provide customer support, and meet legal and regulatory obligations, including identity verification and anti-money laundering checks.

XOX96 Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time, so we recommend reviewing it periodically. Your continued use of XOX96 Casino after any updates are published means you accept the revised policy.

Collection of Information

We collect personal information through our website and services. Depending on your activity, this may include:

Registration and communication data: information provided during account creation or when contacting us, such as your name, date of birth, address, email, phone number, and identification documents.
Interaction records: logs of communications with customer support via email, live chat, or other channels.
Transaction and usage data: records of deposits, withdrawals, betting activity, login history, IP address, device and browser details, and website usage patterns.
Compliance documentation: documents and information required for KYC, verification, fraud prevention, and regulatory compliance.

Usage of Information

We use the personal data we collect to:

Create and manage your XOX96 Casino account.
Process deposits, withdrawals, and gameplay-related transactions.
Deliver the services and customer support you request.
Perform verification and compliance checks (including KYC/AML).
Send promotional communications only where you have provided explicit consent.
Meet legal obligations and enforce our terms, policies, and responsible gambling measures.
Monitor, detect, and prevent fraud, suspicious activity, and illegal use.
Conduct analysis and research to improve our services, performance, and user experience.

Marketing Communications

If you provide consent, we may send you promotional messages about XOX96 Casino products, services, and offers. You can opt out at any time through your account settings or by contacting customer support. Opting out of marketing does not prevent us from sending important service-related messages, such as security alerts or account notifications.

Disclosure of Information

Your personal data is never sold or rented. However, we may share it when necessary for service delivery and compliance purposes, including:

Within our group: to support operations, security, and account administration.
With trusted partners: to facilitate processing and meet regulatory obligations.
With third-party providers: such as payment processors, identity verification services, fraud prevention services, hosting providers, and analytics or technical partners.

Any sharing is carried out under appropriate confidentiality and data protection obligations to help ensure your information remains protected.

Data Security and Retention

XOX96 Casino uses appropriate technical and organizational security measures to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure.

We retain personal data only for as long as necessary to meet the purposes described in this policy and to satisfy legal and regulatory requirements. This may include retaining certain records for a minimum of five years after account closure, as required under anti-money laundering regulations, unless a longer retention period is required by law.

Cookies and Tracking

To improve your experience, XOX96 Casino uses cookies and similar tracking technologies. These help the website function correctly, allow us to analyze how the site is used, improve performance, and support marketing where permitted.

You can manage cookie preferences through your browser settings. Restricting cookies may affect the functionality of parts of the website.

Your Rights and Contact Information

Depending on your location and applicable data protection laws, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data where legally permitted.
Object to or restrict certain processing activities, including marketing.
Withdraw consent where processing is based on consent.

If you have questions, concerns, or requests related to your personal data, you can contact our Data Protection Officer (DPO) via email. If GDPR applies to you, you also have the right to lodge a complaint with the appropriate supervisory authority.

This Privacy Policy reflects XOX96 Casino’s commitment to privacy, security, and compliance. If you need assistance or have questions about how your data is handled, please contact our support team.